3patticrown Privacy Policy

1. Introduction

This Privacy Policy describes how 3patticrown ("we", "us", "the platform") collects, uses, stores and protects personal information belonging to members and visitors who use the 3patticrown website at 3patticrown.onl, the Android app (APK), or the iOS Progressive Web App. It applies to all Pakistan-based users of the platform regardless of how they access it.

By registering a 3patticrown account or by continuing to use the platform after this policy has been updated, you confirm that you have read and understood how your data will be handled. If you do not agree with any part of this policy, you should not use the platform. You can request account closure at any time through live chat, after which your personal data will be handled as described in Section 7 (Data Retention) below.

3patticrown was built specifically for Pakistan players — from PKR-native payment processing to a cricket-first sports menu. The same local focus applies to how we handle data: we do not pass your information to overseas data brokers, advertising networks or entities unrelated to the operation of your account.

2. Data We Collect

2.1 Registration Data

When you create a 3patticrown account, we collect the information you provide during registration: your chosen username, a password (stored in encrypted form — we never store plain-text passwords), your mobile number and the name associated with your payment account. Providing accurate information at this stage is important because withdrawal processing requires a name match between your 3patticrown account and your JazzCash, Easypaisa or bank account.

2.2 Transaction Data

Every deposit and withdrawal processed through your account generates a transaction record. This includes the amount in PKR, the payment method used, the transaction timestamp, a reference number and the status of the transaction. This data is retained as part of your account history and is used to resolve any payment disputes, process withdrawal requests and calculate VIP cashback accurately.

2.3 Betting and Gaming Activity

Your betting history — including sports bets placed on cricket, PSL, T20 internationals, football and esports, casino game sessions, and fish game activity — is recorded in your account. This activity log is used to calculate your VIP tier, apply cashback correctly, review bonus wagering progress and, where agreed, personalise the offers displayed to you.

2.4 Device and Technical Data

When you access 3patticrown from a browser or mobile app, basic technical data is automatically collected. This includes your IP address (used to detect unusual login locations), device type, operating system version, browser type and session timestamps. On the Android app, device identifiers may be collected for the purpose of preventing account sharing and detecting fraudulent access patterns.

2.5 Communication Data

If you contact 3patticrown support through live chat or email, the content of those conversations is recorded and associated with your account. These records are used to follow up on unresolved issues, train support staff and provide a consistent service experience across multiple contacts.

Data Type	Collection Method	Purpose
Name & mobile number	Registration form	Account identity, withdrawal verification
PKR transaction records	Payment processing	Deposit/withdrawal history, VIP calculation
Betting & game history	Platform activity logs	VIP tier, cashback, bonus tracking
IP address & device data	Automatic on access	Security, fraud prevention
Support chat transcripts	Live chat & email	Issue resolution, service quality
Cookie & session data	Browser/app session	Login persistence, platform functionality

3. How We Use Your Data

3patticrown uses the personal data collected from members for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity for withdrawals, and keeping your preferences and settings in sync across devices.
• Payment processing: Executing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and card/mobile wallet channels accurately and on time.
• VIP programme administration: Tracking wagering activity to calculate your current VIP tier, apply cashback credits and determine eligibility for tier-specific benefits including prioritised withdrawals.
• Fraud prevention and security: Monitoring login patterns, device access and transaction behaviour to detect unusual activity, prevent duplicate accounts and protect members from unauthorised access.
• Personalised experience: Where you have opted in, using your betting preferences and game history to surface offers and promotions that are actually relevant to you — for example, cricket cashback during PSL season.
• Platform improvement: Aggregated, anonymised usage data helps us understand which features are used most, where members encounter difficulties and how the platform can be improved.
• Legal and compliance obligations: Retaining records as required to meet applicable record-keeping obligations relating to financial transactions and platform operations.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects — for example, we do not automatically block withdrawals based solely on an algorithm without human review.

4. Payment Data & PKR Transactions

All financial transactions on 3patticrown are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash or Easypaisa, the transaction is processed through those providers' own payment infrastructure. 3patticrown receives a transaction confirmation and the credited amount — we do not store your JazzCash PIN, Easypaisa MPIN or bank account credentials at any point.

For bank transfers, we receive the sending account details as part of the standard bank transfer record. This information is used solely to verify that the transfer originated from an account registered in your name, as required by our anti-fraud and anti-money-laundering procedures.

Withdrawal requests are processed to the payment method registered in your account name. If the name on your 3patticrown account does not match the name on your registered payment account, the withdrawal will be held pending verification. This is a fraud-prevention measure that protects your funds.

5. Who We Share Your Data With

3patticrown does not sell personal data to third parties. Data is shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive only the transaction-specific data required to process your deposit or withdrawal. They do not receive your full account history or betting activity.
• Platform infrastructure providers: Hosting, database and CDN providers that store and serve platform data operate under strict data handling agreements. They access data only to provide the infrastructure service and are not permitted to use it for their own purposes.
• Fraud and security services: In cases of suspected fraud, money laundering or serious abuse, relevant information may be shared with financial institutions or security services involved in the investigation. We will comply with valid legal requests for data from appropriate authorities.
• Internal teams: Within 3patticrown, access to personal data is restricted on a need-to-know basis. Support staff can access your account details to resolve queries. Finance staff can access transaction records. Platform access logs are reviewed by the security team.

No personal data is transferred to overseas advertising networks, data brokers, marketing aggregators or any entity whose purpose is unrelated to operating your 3patticrown account.

6. Cookies & Device Data

6.1 Essential Cookies

Essential cookies are required for the platform to function. They maintain your login session so you do not have to log in again every time you navigate between pages, store your preferred language setting and keep your betting slip active during a session. These cookies cannot be declined without breaking core platform functionality.

6.2 Analytics Cookies

Analytics cookies collect anonymised data about how members navigate the platform — which pages are visited most, how long sessions last and where users exit. This data is used to improve the platform's layout and feature set. Analytics cookies are optional and can be declined through your browser settings or the cookie preferences panel in your account settings.

6.3 No Advertising Trackers

3patticrown does not load third-party advertising trackers, Facebook Pixel, Google Ads tags or similar cross-site tracking scripts on any page of the platform. You will not be retargeted on other websites based on your 3patticrown activity.

6.4 Mobile App Data

The Android APK and iOS PWA collect minimal device data — OS version, screen resolution and app version — to optimise the display and report crashes. The app does not access your contacts, microphone, camera, location or any other device resource beyond storage (for caching) and network access (for connectivity). Permission requests are displayed clearly on Android before any access is granted.

7. Data Retention

3patticrown retains your personal data for as long as your account remains active plus a period after closure as required for financial record-keeping purposes. Transaction records in PKR are kept for a minimum period consistent with standard financial record-keeping practice. Betting and gaming activity logs are retained for the duration of your account's active period plus the same post-closure retention window.

If you request account closure and deletion, your personal profile data — name, mobile number, login credentials — will be deleted or anonymised within 30 days of the request being processed. Transaction records required for financial record-keeping will be retained in anonymised form for the applicable retention period and will not be linked to your personal identity after deletion.

Support chat transcripts are retained for 12 months from the date of the conversation. After this period they are deleted unless they form part of an ongoing investigation or dispute.

8. Data Security

3patticrown applies the following security measures to protect member data:

• All platform traffic between your device and 3patticrown servers is encrypted using TLS. This applies to the website, the Android app and the iOS PWA.
• Passwords are stored using a one-way cryptographic hash. Even 3patticrown staff cannot see your plain-text password — only you know it.
• Login sessions have an inactivity timeout. After a period of no activity, you will be logged out automatically to prevent unauthorised access on shared devices.
• Biometric login (fingerprint or face unlock) is supported on Android and iOS PWA as an additional layer of access security on your personal device.
• Unusual login events — such as a login from a new device or an unfamiliar location — trigger an internal security alert. Our team reviews flagged sessions and may contact you to confirm the access was authorised.
• Internal access to the platform's database is restricted by role. Payment data is accessible only to the finance team; full account histories are accessible only to senior support and security staff.

No system is 100% immune to security incidents. In the unlikely event of a data breach that materially affects your personal information, 3patticrown will notify affected members through an in-platform notification and, where possible, via the mobile number registered on the account.

9. Your Rights Over Your Data

As a 3patticrown member, you have the following rights with respect to your personal data:

• Access: You can request a summary of the personal data held on your account at any time. Contact live chat or email support to make this request. We will provide a response within 7 business days.
• Correction: If any personal data on your account is inaccurate — for example, a misspelled name — you can request a correction through support. Name corrections that affect payment matching will require supporting documentation.
• Deletion: You can request that your account and associated personal data be deleted. Transaction records required for financial record-keeping will be anonymised rather than deleted but will no longer be linked to your identity. Deletion requests are processed within 30 days.
• Opt-out from marketing: You can opt out of promotional communications — bonus alerts, cricket offers, PSL promotions — at any time through the notification settings in your account or by contacting support. Opting out of marketing does not affect transactional messages such as deposit confirmations and withdrawal notifications.
• Withdraw consent: Where data processing is based on your consent (for example, personalised offers), you can withdraw that consent at any time through account settings without affecting the processing that has already taken place.

10. Children's Privacy

3patticrown is strictly an adults-only platform. Persons under the age of 18 are not permitted to register an account or use any part of the platform. We do not knowingly collect personal data from anyone under 18. If we become aware that an account belongs to a minor, the account will be immediately suspended, the data will be securely deleted and any funds in the account will be returned to the originating payment method after verification.

If you are a parent or guardian and believe a minor has registered on 3patticrown, contact our support team immediately through live chat so we can act quickly.

11. Marketing Communications

3patticrown sends promotional communications — including bonus offers, PSL betting promotions, VIP reward alerts and cricket cashback notifications — only to members who have opted in to receive them. At registration you are given a clear choice to opt in or out. You can change your preference at any time through the notification settings in your account dashboard or inside the mobile app.

Transactional messages — deposit confirmations, withdrawal status updates, security alerts — are sent regardless of marketing preferences because they relate directly to the operation of your account. These cannot be fully disabled while your account is active, as they serve an important security and service function.

3patticrown does not share your mobile number with external marketing companies. Promotional SMS or push notifications will only ever come from 3patticrown-controlled channels.

12. Changes to This Privacy Policy

3patticrown may update this Privacy Policy from time to time to reflect changes in platform features, payment methods or applicable data handling standards. When material changes are made, a notice will be displayed on the platform at least 7 days before the updated policy takes effect. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

The "Last updated" date at the top of this page reflects the date the current version took effect. If you review the policy regularly and notice a change you are not comfortable with, you have the right to request account closure before the change takes effect, as described in Section 7.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, the 3patticrown support team is available 24/7 through live chat — accessible from any page of the platform and inside the mobile app. For formal written requests — data access, correction or deletion — email is preferred as it creates a clear written record. The support team aims to acknowledge all privacy-related email requests within one business day and resolve them within seven business days.

You can also find our contact email address in the footer of this page. Please include your registered username and a brief description of your request so the team can locate your account and respond as quickly as possible.